1. Acceptance of Terms

These Terms & Conditions ("Terms") govern your access to and use of eldee.com.pk (the "Site"), operated by El Dee & Co. ("ElDee", "we", "us", "our"), Lahore, Pakistan. By browsing the Site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

2. About ElDee

El Dee & Co. was established in 1941 in Lahore and is a main Lahore distributor of authentic homeopathic products from brands including Dr. Reckeweg Germany, Dr. Willmar Schwabe Germany, Kent Pharma, Paul Brooks, and Masood Pharma.

3. Eligibility & Use of the Site

You must be legally capable of entering into a binding contract to use this Site and place orders. You agree to use the Site only for lawful purposes and not to misuse, disrupt, or attempt unauthorized access to the Site, its systems, or any related accounts.

4. Products, Pricing & Availability

We make every effort to ensure product descriptions, images, and prices on the Site are accurate. However:

• Product availability is not guaranteed and may change without notice.
• In the event of a pricing or listing error, we reserve the right to cancel or correct the order, and will notify you before charging or shipping.
• Product images are for illustration; actual packaging may vary slightly depending on the manufacturer's current stock.

5. Orders & Payment

Placing an order is an offer to purchase, which we may accept or decline at our discretion (for example, in cases of suspected fraud, stock unavailability, or a pricing error). We accept Cash on Delivery and other payment methods shown at checkout. An order is confirmed once you receive an order confirmation from us.

6. Shipping, Returns & Refunds

Delivery timelines, charges, and our return/refund process are detailed on our Shipping & Return Policy page, which forms part of these Terms.

7. Medical & Product Disclaimer

Our products are traditional homeopathic remedies intended for supportive care. They are not intended to diagnose, treat, cure, or prevent any disease and are not a substitute for professional medical advice. Please see our Legal Disclaimer for full details, and consult a qualified healthcare professional before use.

8. Intellectual Property

All content on this Site — including text, graphics, logos, and the ElDee name and branding — is owned by or licensed to El Dee & Co. and protected by applicable intellectual property laws. Third-party product names, brand names, and trademarks (such as Dr. Reckeweg, Schwabe, Kent, Paul Brooks, and Masood Pharma) belong to their respective owners and are used only to accurately describe genuine products we sell. You may not reproduce, copy, or repurpose Site content without our prior written consent.

9. Limitation of Liability

To the fullest extent permitted by law, ElDee shall not be liable for any indirect, incidental, or consequential loss arising from your use of the Site or products purchased, including any adverse reaction resulting from misuse, self-diagnosis, or failure to consult a qualified practitioner. Nothing in these Terms limits liability that cannot be excluded under applicable Pakistani law.

10. Privacy

Our collection and use of your personal information is described in our Privacy Policy, which forms part of these Terms.

11. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices or for legal reasons. The updated Terms will be posted on this page with a revised date, and continued use of the Site after changes constitutes acceptance of the updated Terms.

12. Governing Law & Jurisdiction

These Terms are governed by the laws of Pakistan, and any disputes arising from them shall be subject to the exclusive jurisdiction of the courts of Lahore, Pakistan.

13. Contact Us

For any questions about these Terms, reach us on WhatsApp at 0300-1601880 or by email at support@eldee.com.pk.